Studio 2.12, Exchange Place Studios, Exchange Street, Sheffield, S2 5TR
Tel: 07809 722 431 ¦ Email: info@escafelddesigns.co.uk

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Conditions of Use

Colour or pattern variation

Wherever possible I will endeavour to send the actual piece viewed but as our items are all individually hand made there may be a slight variation on patterns and colours from those seen in the photographs on our website.

Delivery

Your order will be delivered by Royal Mail recorded delivery and will be insured for the sum paid.  We charge a standard £4.00 per order for delivery of your jewellery.  Please be aware that recorded delivery requires a signature upon receipt.  Should you be unavailable to sign for the parcel it will be taken to a postal depot and you will be required to either collect it or arrange redelivery.

We aim to deliver as soon as your order is processed and you will be informed of your delivery date and estimated time of arrival.

Deliveries requiring special arrangements can sometimes be made but will be at an additional cost to you.

If your item is not in stock we will endeavour to obtain an approximate lead time for your delivery.

We will not accept claims for inconvenience, compensation or cancellation, etc caused by unexpected or unavoidable delays in delivery.

Cancellations

Cancellations must be made prior to orders being dispatched.

Returns

Should an item arrived damaged, it will be replace free of charge, if for any reason we are unable to replace your item a full refund will be issued. Please inform us within 48 hours of delivery of any damages, items MUST be returned in their original packaging. Failure do so may result in us refusing a returned item.

We operate a comprehensive guarantee policy, in addition to, and not affecting, your statutory rights. If any item is found to be faulty we will replace it free of charge. If you decide within 7 days of receipt that you no longer want the piece then we will refund or exchange to the value of your order. In this case, we will charge for return postage.

We accept no liability if you return goods by any method other than a signed for delivery method (one that requires a signature upon receipt). In any event, we accept no liability in respect of returned goods unless and until such returned goods have been received by us in their original condition and in their original packaging. Please make sure that the returned package is properly secured. A refund will be issued upon inspection of the returned goods, having found them in perfect condition we will refund immediately. If however the goods have been damaged by your carrier it will be your responsibility to claim from the carriers’ insurance and no refund will be issued by ourselves.

Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed, using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy

Information given at the time of ordering/registration or through Email enquiries is collected to expedite our customer service and is collected lawfully in accordance with the Data Protection Act 1998. Escafeld Designs does not disclose buyer’s information to third parties

Intellectual Property

This site is owned and operated by Escafeld Designs (also referred to in these Terms as "we" and "us") and the information and materials appearing on the website (the "Content") are displayed for personal, non-commercial use only Website design, text, graphics, audio and video, and the selection and arrangement of the Content is the property of us or our suppliers and is protected by international copyright laws.

Contracts

This contract shall be governed by the law of England and Wales and any dispute, question or remedy howsoever arising determined exclusively by the Court of England and Wales.

 

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